Shipping Policy

1. UK Shipping

Delivery Services

UK orders are shipped using trusted courier and postal delivery services, which may include Royal Mail and other approved delivery partners selected according to parcel size, destination, delivery service, and availability.

2. International Shipping

Selected International Destinations

Glowvia Beauty Hubs Ltd may deliver internationally to selected countries shown as available during checkout. Available destinations and delivery options may vary depending on the products ordered and the delivery partner available.

International Shipping Charges

International delivery fees are calculated at checkout based on:

• Destination country or territory
• Parcel weight and dimensions
• Selected delivery service
• Any applicable delivery restrictions

Estimated International Delivery Times

These international delivery timeframes are estimates only. Deliveries may take longer where customs processing, local postal services, border checks, or destination-country requirements apply.

Customs Duties, Taxes & Import Charges

For international deliveries, customers may be responsible for customs duties, import taxes, local handling charges, or other fees charged by the destination country, unless we state at checkout that such charges are included.

Glowvia Beauty Hubs Ltd is not responsible for delays caused by customs clearance procedures or a customer’s failure to pay applicable import charges.

International Tracking

Where an international tracked shipping service is selected or provided, tracking details will be shared after your parcel has been dispatched.

3. Order Processing & Dispatch

We aim to process orders efficiently so that your products can be dispatched safely and on time.

4. Delivery Address & Shipping Information

Customers are responsible for checking that their delivery details are complete and accurate before completing an order. Please check your recipient name, address, postcode, country, and telephone number carefully.

If incorrect or incomplete delivery details are supplied:

• Your delivery may be delayed, unsuccessful, or returned to us.
• If a parcel is returned to us, an additional delivery charge may apply before redelivery.
• Costs directly resulting from inaccurate delivery information may be deducted or charged where permitted by law.

5. Delayed, Missing or Lost Orders

Delayed Orders

Although we aim to provide smooth delivery, delays may occasionally occur due to courier operations, customs procedures, weather conditions, high delivery volumes, public holidays, or other events outside our reasonable control.

If your order is delayed beyond the expected delivery period, please contact our support team with your order details and we will assist with tracking and next steps.

Missing or Lost Parcels

If a tracked shipment appears to be missing or is confirmed as lost, we may raise an investigation with the relevant courier or postal provider. Following review, an appropriate remedy may include redelivery, replacement, or refund, depending on the circumstances and your rights under applicable consumer law.

6. Undeliverable or Returned Packages

A parcel may be returned to us where:

• The delivery address supplied was incorrect or incomplete
• The parcel was not collected within the courier’s required period
• Repeated delivery attempts were unsuccessful
• Import charges or customs requirements were not completed for an international delivery

If a parcel is returned to us, we may contact you to arrange redelivery or discuss the appropriate next steps. Additional shipping charges may apply where the failed delivery was caused by incorrect information, non-collection, or circumstances outside our control, subject to applicable law.

7. Updates to This Shipping Policy

Glowvia Beauty Hubs Ltd may update or modify this Shipping Policy from time to time to reflect changes in our delivery services, courier arrangements, international shipping availability, or legal requirements.

Any updates will be published on this page and will apply from the stated effective date or from the date of publication where no separate date is provided.