Privacy Policy

1. Information We Collect

We may collect different types of information to improve your experience and provide our beauty, spa, hair, skincare, product, and customer support services effectively.

Personal Information

When you place an order, create an account, book an appointment, contact us, or subscribe to our newsletter, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment details
• Appointment information

Website Usage Information

We may automatically collect certain information when you use our website, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Website activity and interactions

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, remember preferences, and analyse website traffic.

2. How We Use Your Information

We use your information for the following purposes:

Order and Booking Management

To process orders, confirm appointments, manage payments, and provide delivery or booking updates.

Customer Support

To respond to questions, complaints, service requests, and provide assistance when needed.

Marketing and Promotions

To send newsletters, special offers, promotions, beauty updates, and business announcements. You may unsubscribe at any time.

Website Improvement

To improve our products, services, website performance, and customer experience.

Legal and Security Purposes

To comply with UK laws, prevent fraud, protect our business, and follow applicable data protection regulations including UK GDPR.

3. Sharing Your Information

Glowvia Beauty Hubs Ltd does not sell or rent your personal information to third parties.

However, your information may be shared with trusted third-party providers where necessary to operate our business and provide our services, including:

• Payment processing companies
• Delivery and shipping services
• Website hosting providers
• Appointment and booking platforms
• Legal or regulatory authorities where required by law

4. Data Security

We take reasonable security measures to protect your personal information against unauthorised access, misuse, loss, or disclosure.

While we work hard to protect your data, no online system can guarantee complete security. We encourage customers to use strong passwords and keep account details private.

5. Your Rights

Under UK data protection laws, you have rights regarding your personal information. These may include the right to:

• Request access to your personal data
• Correct inaccurate or incomplete information
• Request deletion of your data
• Restrict how your information is used
• Object to direct marketing communications
• Request a copy of your personal data
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Commissioner’s Office if you have concerns about how your data is handled

To exercise these rights, please contact us directly using the details provided below.

6. Data Retention

We only keep your personal information for as long as necessary to provide our services, fulfil legal obligations, resolve disputes, process transactions, and maintain business records.

When your information is no longer needed, it will be securely deleted or anonymised where appropriate.

7. International Data Transfers

Some of our service providers may operate outside the United Kingdom. Where your data is transferred internationally, we aim to ensure appropriate data protection safeguards are in place.

8. Cookies Policy

Cookies help us personalise your experience, remember preferences, analyse website traffic, and improve website performance.

By using our website, you consent to the use of cookies where required. You can disable cookies through your browser settings, although some website features may not work properly without them.

9. Changes to This Policy

Glowvia Beauty Hubs Ltd may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.