Terms & Conditions

1. Introduction

These terms apply to all website visitors, customers, account holders, and clients using our products, beauty services, spa services, hair services, appointment bookings, and online platform.

2. Definitions

3. Eligibility

To make a purchase, create an account, or book services through our website, you must be at least 18 years old or have the permission and supervision of a parent or legal guardian.

By placing an order, creating an account, or booking an appointment, you confirm that you meet these requirements and that any information you provide is accurate.

4. Product & Service Information

We aim to provide accurate descriptions, prices, availability, treatment details, and images for products and services displayed on our website. Colours and appearance may vary slightly depending on device display settings or photography.

While we take care to keep information accurate and current, errors may occasionally occur. Where a product or service has been incorrectly described, mispriced, or is unavailable, we may contact you before processing your order or booking.

5. Orders & Payments

Order Acceptance

All orders placed through our website are subject to availability and acceptance by Glowvia Beauty Hubs Ltd. An order acknowledgement does not necessarily mean that your order has been accepted for fulfilment.

Pricing

Prices displayed on our website may be updated from time to time. If we identify a pricing error after you place an order, we will notify you and allow you to proceed at the correct price or cancel the affected order.

Payment

Payments must be completed successfully before products are dispatched or paid appointments are confirmed, unless we state otherwise. Payments are processed through trusted payment providers, and your transaction may be subject to their terms and security checks.

6. Shipping & Delivery

We aim to process and dispatch product orders within 1–3 working days after successful payment confirmation, unless otherwise stated on the product page or during checkout.

Delivery times may vary depending on your address, the selected delivery method, courier availability, seasonal demand, or events outside our reasonable control.

Please ensure that your delivery address and contact information are accurate before completing your order.

7. Returns, Cancellations & Refunds

Customer satisfaction is important to us. For eligible goods bought online, you may have the right to cancel your order within 14 days of delivery, subject to applicable UK consumer law and the conditions set out in our Refund Policy.

Eligible returned items should remain unused, unopened, and in their original condition and packaging unless the item is faulty, misdescribed, or your statutory rights provide otherwise.

For health protection and hygiene reasons, certain sealed beauty, cosmetic, haircare, personal-care, or similar products may not be eligible for return once unsealed, except where faulty or where applicable law requires otherwise.

8. Appointments & Bookings

Appointments booked through our website or booking system should be attended at the agreed date and time. Please arrive promptly so that we can provide your treatment as scheduled.

• Please provide reasonable notice if you need to cancel or reschedule an appointment.
• Late arrival may result in a shortened treatment time where necessary to avoid delaying other clients.
• Very late arrival or failure to attend may result in cancellation of the appointment.
• Any booking deposits, cancellation charges, or rescheduling rules shown during booking will apply where accepted by you.

9. User Accounts

Account Registration

You may be required to create an account to access certain website functions, manage bookings, or review your orders. You agree to provide accurate, current, and complete account information.

Account Security

You are responsible for keeping your login information confidential and for activity carried out through your account. Please contact us promptly if you believe your account has been accessed without your permission.

10. Marketing & Promotions

Where you choose to subscribe to our newsletter or provide valid marketing consent, we may send you beauty updates, special offers, promotions, product news, and business announcements from Glowvia Beauty Hubs Ltd.

You may withdraw your marketing consent or unsubscribe from promotional communications at any time using the unsubscribe option provided in our messages or by contacting us directly.

11. Privacy & Data Protection

We are committed to protecting your personal information and handling it in accordance with applicable UK data protection laws, including UK GDPR requirements where applicable.

Please review our Privacy Policy for information about how we collect, use, store, share, and safeguard your personal data.

12. Cookies

Our website may use cookies and similar technologies to support essential website functionality, manage baskets, improve user experience, remember preferences, and understand website performance.

Strictly necessary cookies may operate where required for the website or services you request to function. Where consent is required, non-essential cookies will only be used after you make a choice through our cookie controls.

You may manage your cookie preferences through available website controls and through your browser settings.

13. Intellectual Property

Unless otherwise stated, website content including our logo, brand materials, images, graphics, layout, written content, design elements, and other materials belongs to Glowvia Beauty Hubs Ltd or is used with permission.

Content may not be copied, reproduced, altered, distributed, sold, or used for commercial purposes without our prior written permission, except where permitted by law.

14. Limitation of Liability

Glowvia Beauty Hubs Ltd is not responsible for losses caused by events outside our reasonable control or for losses that were not reasonably foreseeable when you entered into a contract with us.

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or your statutory consumer rights.

15. Governing Law

These Terms and Conditions are governed by the applicable laws of the United Kingdom. Nothing in these terms prevents a consumer from relying on any mandatory legal protections or bringing a claim in a court that applicable consumer law permits.

16. Changes to These Terms & Conditions

Glowvia Beauty Hubs Ltd may update or modify these Terms and Conditions from time to time. Updated terms will be published on this page and will apply from the stated effective date or from the date they are posted where no separate date is stated.

Please review this page periodically to stay informed of any updates.